публикую английскую версию.

коротко: заплатил вместо 27 евро, 86 за 2 сервера. ужасный сервис.
был с ними 43 месяца!

How make client unhappy...

I was client of contabo since they was giga international. I has 43 invoices in my control panel...
At the beginings it was super service, cheap and works good.
I has 2 server on windows and its cost 27.96 euro per month.

they don`t go down for a long time, but in this year something changed.
I remember thats site, all server go down for 12 hours at this spring. In every company have problems, it`s happens sometimes... never mind.

But normal companies returns money then they don`t work for a long time...12 hours its big time for servers, but no one says "we had problems, we will decide it. for this time when servers offline we return money."
ifs tereble for service....

thats changed? - nothing. they removed from price setup fee. thats all.

it was first situation...

at eveening of 12/10/15 I found thts my servers offline. I go to the panel
and found thats my balance is negative, and they give me penalty for 30 EURO for unpaid bills. Its big money, like 1 mounth for two servers...

Before, in the past they blocking one server, I pay bill and return to normal working.

but now they blocking all my servers!!! I asked why??? second server paid for 17/10/15! why U block all servers???

they says only one: Y balance always will be positive.
I asked: before was another system: I pay for servers and never blocked my second server, because its paid till 17/10/15...

they answer: nothing changed, it always works so.

Are U realy think thats I forget how it works???
I paid bill, its big money - 43,98 EURO(my servers costs 27.96)
and after i recieved in answer from Louis Treffer(Kundenservice / Customer support) this strings:
__________
The outstanding amount including the fee, which we have to charge in such cases, generally needs to be paid completely in order to reactivate all services. Since we would like to find a quick and acceptable solution for both of us, we can offer to reduce the reactivation fee by 50 percent as an exception. Please understand that this is just a one-time exception for you that we cannot repeat ever.

If you want to take advantage of this offer, please send a total payment of 11.98 EUR. You can use the payment options already described in our previous e-mail.
___________

I paid all bill 43,98 euro not 11,98 how he wroute me, I paid all for my positive balance. like they recomend me...

on 21/10/15 my servers stopped in seond time a month. I was very angry,very much!!! I write to support:

______
U bloked me twice a mounth!!!!!!!

are U crazy????

I paid Y company more then 40 Euro when 20!!!!!!!!!!!!!!! And now U wait 30 Euros more!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Some one wroute that as exeption U give me discount. I mark it red.
{I wroute this part upper}
I paid all bills. Are U normal???
______

and run to the bank to pay new bill - 43.98 EURO.

I has no time to speak with support in style.... are U remember thats U wroute me before???...

after that I reiceved mail:

______

Dear Mr Ivanov,

Thank you for your e-mail. Concerning the current situation we would like to give a short summary in the following.

When the contract has been concluded it was stipulated that all of our services need to be paid in advance. Your customer account has a specific balance which is intended for the renewal of the services. Your subscriptions generally renew for one month once the particular due date is reached; consequently, your balance is reduced by the value of the subscriptions. There are some special services with longer renewal periods anyway, for example, Webspace Packages and domains.

Keeping your balance positive ensures an uninterrupted renewal of our services. You are responsible to avoid outstanding amounts on your account. Thus, we kindly ask you always to pay in due time; the balance must not be negative under no circumstances. A negative balance shown on your customer account is an indicator for the nonrenewal of the contract or parts of it. Outstanding amounts usually result in a temporary suspension of all services since we do not know if you are willing to pay our expenses in this case.

In order to prevent such temporary suspensions you can always check your account balance and your due dates yourself in the menu item "Your services" of your Contabo customer control panel at - moreover, we regularly send out payment reminders to you via e-mail before the due dates. These reminders contain all subscriptions which become due in the near future; they shall help you to keep track of your financial matters, too.

The balance of your customer account became negative again on 18 October 2015. We unfortunately got neither a renewal payment nor a feedback from you, which is why we had to assume that you will not pay; therefore, we had to suspend access to all of our services. Since the suspension and reactivation always involves a lot of administrative and technical effort, we had to charge a particular reactivation fee.

Today you have settled the missing total amount of 43.98 EUR and thus your account does not show any negative balance anymore.
We have accordingly unsuspended your VPS M () and VPS M () again and they are online again and running smoothly.

We hope for your kind understanding.

If you have any questions or need help, please do not hesitate to contact us.

--
Best regards,

Edith Weber
Kundenservice / Customer support

______

they don`t see thats I wrote to support, they speak about only thats my account negative and nothing about thats they wroute before.

MY RECOMENDATION for ALL:

never get servers from contabo. now they dont provide good service.

thats I have:

I have 2 server vps M for 87,96 EURO. in the price is 27,96EURO

I will move servers to another providers.